Hospitality Excellence Director

Join Luxury Resorts Indonesia as our Hospitality Excellence Director in the stunning Bangka Belitung region. Lead our mission to redefine luxury hospitality by delivering unparalleled guest experiences, operational excellence, and innovative service standards. In this role, you'll oversee daily operations, manage a team of 20+ professionals, and implement best practices to ensure our guests receive exceptional service. With a focus on continuous improvement and a passion for luxury, you'll play a pivotal role in shaping the future of hospitality in Pangkal Pinang.

At Luxury Resorts Indonesia, we pride ourselves on our commitment to excellence and innovation. Our resorts are renowned for their luxurious amenities, stunning views, and unparalleled service. As our Hospitality Excellence Director, you'll have the opportunity to work in a dynamic and fast-paced environment, where your ideas and initiatives can make a real impact. Join us and be part of a team that is dedicated to delivering the highest standards of hospitality.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations and ensure adherence to luxury hospitality standards.
• Manage a team of 20+ professionals, providing leadership and mentorship.
• Implement and monitor service quality metrics to drive continuous improvement.
• Develop and execute strategic initiatives to enhance guest experiences.
• Collaborate with cross-functional teams to ensure seamless integration of services.
• Stay updated with industry trends and best practices in luxury hospitality.
• Ensure compliance with health and safety regulations.
• Foster a culture of excellence and innovation within the team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 10 years of experience in luxury hospitality, with a proven track record in leadership roles.
• Certification in hospitality management or a related field is a plus.
• Strong knowledge of hospitality software, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Excellent communication and interpersonal skills.
• Proven ability to manage and mentor a team.
• Strong analytical and problem-solving skills.
• Proven track record of achieving operational excellence and guest satisfaction.

🛠️ Keahlian

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