Customer Service Representative (Night Shift) - Bali

Join CASES BY JCH SDN BHD as a Customer Service Representative for our night shift team in the vibrant heart of Bali! This is a unique opportunity for night owls and customer service professionals who thrive in a dynamic, after-hours environment. Our Customer Service Representative (Night Shift) plays a crucial role in ensuring our customers receive exceptional service after business hours. In this role, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction.

Based in Kuta, Badung, Bali, you'll be part of a team that's dedicated to providing top-notch service in a bustling tourist hotspot. This role offers a unique blend of customer interaction and problem-solving, with the chance to grow within a company that values its employees and customers alike.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and efficient solutions.
• Assist with troubleshooting and resolving technical issues related to our products and services.
• Document customer interactions and maintain accurate records of all communications.
• Collaborate with the sales and technical support teams to ensure seamless customer experiences.
• Stay updated with company policies and procedures, and ensure compliance with all relevant regulations.
• Provide exceptional customer service, going above and beyond to ensure customer satisfaction.
• Participate in training and development programs to enhance your skills and knowledge.
• Work as part of a team to meet and exceed service level agreements and performance targets.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field, preferably in a high-volume, after-hours environment.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Strong problem-solving and analytical skills, with the ability to work independently and as part of a team.
• Fluent in English and Bahasa Indonesia, with the ability to communicate effectively in both languages.
• Ability to work flexible hours, including nights, weekends, and holidays.
• High school diploma or equivalent, with a preference for candidates with a degree in business, communications, or a related field.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait