Bilingual Technical Support Representative (Spanish & English) - Remote from Bali

Join a dynamic global team as a Bilingual Technical Support Representative (Spanish & English) and provide exceptional customer service to a diverse international clientele. This role offers the unique opportunity to work remotely from the vibrant island of Bali while connecting with clients from around the world. At Private Advertiser, we are committed to fostering a collaborative and innovative environment, where your expertise in both Spanish and English will be valued.

As a Bilingual Technical Support Representative, you will be the primary point of contact for our international clients, assisting them with technical issues and ensuring their satisfaction. You will utilize tools like Zendesk, Slack, and Microsoft Teams to manage customer inquiries efficiently. This position is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients from various backgrounds.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to international clients via email, chat, and phone, ensuring their queries are resolved promptly and professionally.
• Utilize Zendesk, Slack, and Microsoft Teams to manage and track customer inquiries, ensuring high levels of customer satisfaction.
• Assist clients with technical issues related to our products and services, utilizing your deep knowledge of our systems.
• Collaborate with cross-functional teams to resolve complex technical problems, ensuring timely and effective solutions.
• Document and maintain detailed records of all customer interactions, ensuring compliance with company policies and procedures.
• Stay updated with the latest industry trends and technologies, continuously improving your technical knowledge and support skills.
• Participate in training sessions and workshops to enhance your technical and language skills, contributing to the overall growth of the team.
• Act as a liaison between our international clients and the relevant departments, ensuring clear communication and understanding of all issues and solutions.

🎓 Kualifikasi & Syarat

• Fluent in both Spanish and English, with excellent written and verbal communication skills.
• Minimum of 2 years of experience in technical support or customer service roles, preferably within an international or multilingual environment.
• Strong problem-solving skills and the ability to think critically and creatively to resolve technical issues.
• Proficiency in using customer service software such as Zendesk, Slack, and Microsoft Teams.
• Experience with CRM systems and a solid understanding of customer relationship management principles.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Experience working remotely is a plus, but not mandatory.

🛠️ Keahlian

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