Dutch-Speaking Customer Service Representative - Bali, Indonesia

Join Teleperformance, a global leader in customer experience management, as a Dutch-Speaking Customer Service Representative in our vibrant Bali office. We are expanding our multilingual team to deliver exceptional support to Dutch-speaking clients across Europe.

As a Dutch-Speaking Customer Service Representative, you will be the voice of our client, providing top-notch customer service and support. You will handle inbound and outbound calls, chats, and emails, ensuring our clients receive the best possible experience. This role offers a unique opportunity to work in a dynamic, fast-paced environment while making a real impact on our clients' satisfaction.

In this role, you will use our proprietary CRM system, Teleperformance's Customer Experience Platform, to manage customer interactions efficiently. You will also collaborate with our team of multilingual representatives to provide consistent and high-quality service to our diverse client base.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, chats, and emails in Dutch, providing exceptional customer service and support.
• Use Teleperformance's Customer Experience Platform to manage customer interactions and resolve issues efficiently.
• Collaborate with a team of multilingual representatives to provide consistent and high-quality service to our diverse client base.
• Maintain accurate and up-to-date customer records in our CRM system.
• Monitor and adhere to quality and service level agreements (SLAs) to ensure high standards of service.
• Provide feedback and suggestions for process improvements to enhance customer experience.
• Participate in training and development programs to continuously improve your skills and knowledge.
• Adhere to Teleperformance's policies, procedures, and compliance requirements.

🎓 Kualifikasi & Syarat

• Fluent in Dutch, both written and spoken, with a minimum of 2 years of professional experience.
• Previous experience in customer service, call center, or contact center environments is a plus.
• Strong communication skills, both verbal and written, in English.
• Ability to work in a fast-paced, team-oriented environment.
• Basic computer skills, including proficiency in using CRM and other customer service tools.
• Flexible and adaptable to changing priorities and workloads.
• Willingness to travel to other locations within Indonesia as required.
• Ability to work in a multicultural environment and respect diverse backgrounds and perspectives.

🛠️ Keahlian

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